FAQs

Welcome to our FAQ, we are so happy to have you here and as a client.

Why is phone verification required?

Partial COD customers must verify their Indian mobile number by OTP before continuing. This helps us prevent incorrect and unauthorised COD orders.

Is full Cash on Delivery available?

Full COD without an advance payment is not available. Customers may either pay the complete amount online or choose Partial COD by paying ₹500 online first.

How does Partial COD work?

For Partial COD orders, ₹500 is paid online when placing the order. The remaining product balance and a ₹50 COD handling fee are paid when the order is delivered.

How should I use perfume safely?

Perfumes are for external use only. Avoid contact with eyes. Patch test is recommended before use. Stop use if irritation occurs.

How should I store my perfume?

Store your perfume in a cool, dry place away from direct sunlight, heat and fire. Keep it out of reach of children.

How do I place an order?

Choose your perfume, add it to cart and complete checkout with your shipping and payment details. Once your order is placed successfully, you will receive an order confirmation.

Are Periwinckle perfumes suitable for daily use?

Yes. Each Periwinckle perfume is designed around a different mood, from fresh everyday scents to deeper evening fragrances.

What if I enter the wrong address or phone number?

Customers are responsible for entering the correct mobile number, address and pincode. If delivery fails due to incomplete or incorrect details, applicable shipping charges may be borne by the customer.

Can I cancel my order after placing it?

No. Orders cannot be cancelled after they are placed successfully.

How long do Periwinckle perfumes last?

Periwinckle fragrances are made at 20–30% concentration and are designed for wear of up to 12 hours, depending on skin, weather, and usage.

What is The Full House?

The Full House is a discovery set with all six Periwinckle fragrances in 2.5ml vials. It helps you try every scent before choosing your 50ml bottle.

Can I return a perfume?

Due to hygiene reasons, we do not accept returns, exchanges, or cancellations after order placement.

What if I receive a damaged or defective product?

Contact us within 48 hours of delivery with order details and clear photo/video proof. Replacement support is available after verification.

Where is Periwinckle made?

Periwinckle is made in India.

How can I contact customer care?

Call or WhatsApp +91 9718759999, or email support@periwinckle.com. Support hours are 10am–7pm.